Fax Attachment Only

If I had to guess, it looks to me like the first page is the actual
email itself. I suppose if I were able to stop it in the outbox and
add something to the body, I would be able to confirm this. If that's
the case, blanking out the subject should result in only the
attachment being faxed. I can test this but unfortuneately, I won't
be able to change the behaviour without consulting with the ERP
vendor. Thanks for your time...

-Scott

On Dec 6, 4:18 pm, "Russ Valentine [MVP-Outlook]" <russ....RemoveThis@gmail.com>
wrote:
> I suspect your ERP software is triggering the cover page by how it is
> sending the fax programmatically. If the fax were sent as an attachment and
> the cover page option is off, that would be honored. If it is just sent as
> mail message, it might not.
> Have you been able to examine the format of the cover page to determine its
> origin?
> --
> Russ Valentine
> [MVP-Outlook]"RymCo" <tsry....RemoveThis@gmail.com> wrote in message
>
> news:6ccb2f74-4b48-40a4-889f-a01dd2882df0@d61g2000hsa.googlegroups.com...
>
>
>
> > Well... our ERP (Enterprise Resource Planning) software is what we use
> > to run our entire business from Accounting to Distribution to
> > Manufacturing. It uses Microsoft Word Templates as its business
> > document stationary (Purchase Orders, Packing Slips, Invoices, etc.)
> > and fills in the details using bookmarks. The only setting that I see
> > in that software is where we specify to use Microsoft Fax. When we
> > choose to print one of the business documents, the software fills in
> > the bookmarks, attaches the Word Document to an email message to Email
> > address: Fax Contact@1 888 555 1234, Email type: FAX, Internet Format:
> > Send using Outlook Rich Text Format, Subject: Invoice 007242.doc.
>
> > We are using Small Business Server 2003 Standard Edition and it's
> > integrated Fax Service and all clients have the MAPI Fax Mail
> > Transport account set up in their Microsoft Outlook 2003 (SP3)
> > client. The account is set to print to the \\Server\Fax, Include a
> > cover page with faxes is unchecked. The only setting I can find on
> > the server relating to cover pages is "Allow use of personal cover
> > pages" which is checked. I have a U.S. Robotics Courier V.Everything
> > external modem attached to the servers COM port which handles our
> > incoming and outgoing routings.
>
> > -Scott
>
> > On Dec 5, 4:12 pm, "Russ Valentine [MVP-Outlook]" <russ....RemoveThis@gmail.com>
> > wrote:
> >> No information here. Explain what you mean by ERP software, how it
> >> creates
> >> and sends messages, what your client Fax software is, how it integrates
> >> with
> >> Outlook, and what your cover page settings are in both the fax software
> >> and
> >> Outlook.
> >> --
> >> Russ Valentine
> >> [MVP-Outlook]"RymCo" <tsry....RemoveThis@gmail.com> wrote in message
>
> >>news:b459bfb6-835e-4f1e-ac53-d1cc6aa97409@s12g2000prg.googlegroups.com...
>
> >> > SBS Server 2003 Std SP1 w/ Windows Server 2003 SP2
> >> > Outlook 2003 SP3 client
>
> >> > Our ERP software uses Outlook/Fax to send Invoices, Account
> >> > Statements, etc. to our customers and it does this by attaching a Word
> >> > Document to the email message. When the fax is sent to the customer,
> >> > they first receive a single page with the text "Subject: Invoice
> >> > 006816.doc" after which the actual invoice is sent.
>
> >> > First of all, is it the ERP software or Outlook that is causing this
> >> > page to be sent? and secondly, is there a way to suppress it?
>
> >> > Thanks in advance,
>
> >> > -Scott- Hide quoted text -
>
> >> - Show quoted text -- Hide quoted text -
>
> - Show quoted text -

Aha. So it's not a true coverpage at all, then right? It's just the message
itself. You can't stop that. Your ERP would need to invoke the Fax Service
differently.
--
Russ Valentine
[MVP-Outlook]
"RymCo" <tsrymer DeleteThis @gmail.com> wrote in message
news:e735f66a-6a1c-49cb-a74f-2896ee3f28c4@d27g2000prf.googlegroups.com...
> If I had to guess, it looks to me like the first page is the actual
> email itself. I suppose if I were able to stop it in the outbox and
> add something to the body, I would be able to confirm this. If that's
> the case, blanking out the subject should result in only the
> attachment being faxed. I can test this but unfortuneately, I won't
> be able to change the behaviour without consulting with the ERP
> vendor. Thanks for your time...
>
> -Scott
>
> On Dec 6, 4:18 pm, "Russ Valentine [MVP-Outlook]" <russ... DeleteThis @gmail.com>
> wrote:
>> I suspect your ERP software is triggering the cover page by how it is
>> sending the fax programmatically. If the fax were sent as an attachment
>> and
>> the cover page option is off, that would be honored. If it is just sent
>> as
>> mail message, it might not.
>> Have you been able to examine the format of the cover page to determine
>> its
>> origin?
>> --
>> Russ Valentine
>> [MVP-Outlook]"RymCo" <tsry... DeleteThis @gmail.com> wrote in message
>>
>> news:6ccb2f74-4b48-40a4-889f-a01dd2882df0@d61g2000hsa.googlegroups.com...
>>
>>
>>
>> > Well... our ERP (Enterprise Resource Planning) software is what we use
>> > to run our entire business from Accounting to Distribution to
>> > Manufacturing. It uses Microsoft Word Templates as its business
>> > document stationary (Purchase Orders, Packing Slips, Invoices, etc.)
>> > and fills in the details using bookmarks. The only setting that I see
>> > in that software is where we specify to use Microsoft Fax. When we
>> > choose to print one of the business documents, the software fills in
>> > the bookmarks, attaches the Word Document to an email message to Email
>> > address: Fax Contact@1 888 555 1234, Email type: FAX, Internet Format:
>> > Send using Outlook Rich Text Format, Subject: Invoice 007242.doc.
>>
>> > We are using Small Business Server 2003 Standard Edition and it's
>> > integrated Fax Service and all clients have the MAPI Fax Mail
>> > Transport account set up in their Microsoft Outlook 2003 (SP3)
>> > client. The account is set to print to the \\Server\Fax, Include a
>> > cover page with faxes is unchecked. The only setting I can find on
>> > the server relating to cover pages is "Allow use of personal cover
>> > pages" which is checked. I have a U.S. Robotics Courier V.Everything
>> > external modem attached to the servers COM port which handles our
>> > incoming and outgoing routings.
>>
>> > -Scott
>>
>> > On Dec 5, 4:12 pm, "Russ Valentine [MVP-Outlook]" <russ... DeleteThis @gmail.com>
>> > wrote:
>> >> No information here. Explain what you mean by ERP software, how it
>> >> creates
>> >> and sends messages, what your client Fax software is, how it
>> >> integrates
>> >> with
>> >> Outlook, and what your cover page settings are in both the fax
>> >> software
>> >> and
>> >> Outlook.
>> >> --
>> >> Russ Valentine
>> >> [MVP-Outlook]"RymCo" <tsry... DeleteThis @gmail.com> wrote in message
>>
>> >>news:b459bfb6-835e-4f1e-ac53-d1cc6aa97409@s12g2000prg.googlegroups.com...
>>
>> >> > SBS Server 2003 Std SP1 w/ Windows Server 2003 SP2
>> >> > Outlook 2003 SP3 client
>>
>> >> > Our ERP software uses Outlook/Fax to send Invoices, Account
>> >> > Statements, etc. to our customers and it does this by attaching a
>> >> > Word
>> >> > Document to the email message. When the fax is sent to the
>> >> > customer,
>> >> > they first receive a single page with the text "Subject: Invoice
>> >> > 006816.doc" after which the actual invoice is sent.
>>
>> >> > First of all, is it the ERP software or Outlook that is causing this
>> >> > page to be sent? and secondly, is there a way to suppress it?
>>
>> >> > Thanks in advance,
>>
>> >> > -Scott- Hide quoted text -
>>
>> >> - Show quoted text -- Hide quoted text -
>>
>> - Show quoted text -
>