Activities Don't Appear

I just noticed now, that, even on a contact that activities did display, when
I added a new activity, it didn't appear. Backed out of the contact,
reopened, and it still didn't appear.

"Rich S" wrote:

> Problem with viewing activities in Contacts. I can add an activity just fine,
> but when I click on 'Activities' for that contact, I get "No results found",
> not even the item I just added; however, when I search the Journal folder,
> separately from the specific contact, but using his name as search criteria,
> everything related displays.
> One thing I tried after reading the postings here: went to the Contact
> subfolder/Properties/Activities tab, Folder Groups/(selected Journal)Modify.
> When I went there, no folders were checked at all (other subfolders had
> Journal checked); I attempted to check Journal, rec'd error message "You Can
> Only Select Folders From The Same Information Service". I then pressed "Clear
> All" and was able to check Journal box.
> Went back to that contact, and Activities searched for over twelve minutes,
> with no result.
> It appears that this isn't subfolder specific, since other contacts in that
> subfolder do display the info, and some contacts in other subfolders don't
> display.
> Can anyone guide me? And what is the meaning of that "...Same Information
> Service" message?

You are confusing us. Explain what you mean by "adding a new activity." You
don't add activities. Activates the contents of a report generated by a
search of existing items in your profile that are related to the Contact in
question.
--
Russ Valentine
[MVP-Outlook]
"Rich S" <RichS RemoveThis @discussions.microsoft.com> wrote in message
news:70008913-7020-482E-803C-8E2B46EA2315@microsoft.com...
>I just noticed now, that, even on a contact that activities did display,
>when
> I added a new activity, it didn't appear. Backed out of the contact,
> reopened, and it still didn't appear.
>
> "Rich S" wrote:
>
>> Problem with viewing activities in Contacts. I can add an activity just
>> fine,
>> but when I click on 'Activities' for that contact, I get "No results
>> found",
>> not even the item I just added; however, when I search the Journal
>> folder,
>> separately from the specific contact, but using his name as search
>> criteria,
>> everything related displays.
>> One thing I tried after reading the postings here: went to the Contact
>> subfolder/Properties/Activities tab, Folder Groups/(selected
>> Journal)Modify.
>> When I went there, no folders were checked at all (other subfolders had
>> Journal checked); I attempted to check Journal, rec'd error message "You
>> Can
>> Only Select Folders From The Same Information Service". I then pressed
>> "Clear
>> All" and was able to check Journal box.
>> Went back to that contact, and Activities searched for over twelve
>> minutes,
>> with no result.
>> It appears that this isn't subfolder specific, since other contacts in
>> that
>> subfolder do display the info, and some contacts in other subfolders
>> don't
>> display.
>> Can anyone guide me? And what is the meaning of that "...Same Information
>> Service" message?

On the Quick Access ToolBar" I've added the green button with a hazy arrow in
it called "New Journal Entry for Contact", which I click when I want to add
something regarding that contact (email sent, phone conversation, etc.).

"Russ Valentine [MVP-Outlook]" wrote:

> You are confusing us. Explain what you mean by "adding a new activity." You
> don't add activities. Activates the contents of a report generated by a
> search of existing items in your profile that are related to the Contact in
> question.
> --
> Russ Valentine
> [MVP-Outlook]
> "Rich S" <RichS.RemoveThis@discussions.microsoft.com> wrote in message
> news:70008913-7020-482E-803C-8E2B46EA2315@microsoft.com...
> >I just noticed now, that, even on a contact that activities did display,
> >when
> > I added a new activity, it didn't appear. Backed out of the contact,
> > reopened, and it still didn't appear.
> >
> > "Rich S" wrote:
> >
> >> Problem with viewing activities in Contacts. I can add an activity just
> >> fine,
> >> but when I click on 'Activities' for that contact, I get "No results
> >> found",
> >> not even the item I just added; however, when I search the Journal
> >> folder,
> >> separately from the specific contact, but using his name as search
> >> criteria,
> >> everything related displays.
> >> One thing I tried after reading the postings here: went to the Contact
> >> subfolder/Properties/Activities tab, Folder Groups/(selected
> >> Journal)Modify.
> >> When I went there, no folders were checked at all (other subfolders had
> >> Journal checked); I attempted to check Journal, rec'd error message "You
> >> Can
> >> Only Select Folders From The Same Information Service". I then pressed
> >> "Clear
> >> All" and was able to check Journal box.
> >> Went back to that contact, and Activities searched for over twelve
> >> minutes,
> >> with no result.
> >> It appears that this isn't subfolder specific, since other contacts in
> >> that
> >> subfolder do display the info, and some contacts in other subfolders
> >> don't
> >> display.
> >> Can anyone guide me? And what is the meaning of that "...Same Information
> >> Service" message?
>

I guess you are the one who is confused. What does a Journal entry have to
do with Activities? They are not the same. For what you want to do,
Activities replaced Journal entries. Creating a Journal entry will not add
an activity. Read the Help files.
--
Russ Valentine
[MVP-Outlook]
"Rich S" <RichS.TakeThisOut@discussions.microsoft.com> wrote in message
news:B05DDFB6-522F-499D-91F3-9496238FC8D8@microsoft.com...
> On the Quick Access ToolBar" I've added the green button with a hazy arrow
> in
> it called "New Journal Entry for Contact", which I click when I want to
> add
> something regarding that contact (email sent, phone conversation, etc.).
>
> "Russ Valentine [MVP-Outlook]" wrote:
>
>> You are confusing us. Explain what you mean by "adding a new activity."
>> You
>> don't add activities. Activates the contents of a report generated by a
>> search of existing items in your profile that are related to the Contact
>> in
>> question.
>> --
>> Russ Valentine
>> [MVP-Outlook]
>> "Rich S" <RichS.TakeThisOut@discussions.microsoft.com> wrote in message
>> news:70008913-7020-482E-803C-8E2B46EA2315@microsoft.com...
>> >I just noticed now, that, even on a contact that activities did display,
>> >when
>> > I added a new activity, it didn't appear. Backed out of the contact,
>> > reopened, and it still didn't appear.
>> >
>> > "Rich S" wrote:
>> >
>> >> Problem with viewing activities in Contacts. I can add an activity
>> >> just
>> >> fine,
>> >> but when I click on 'Activities' for that contact, I get "No results
>> >> found",
>> >> not even the item I just added; however, when I search the Journal
>> >> folder,
>> >> separately from the specific contact, but using his name as search
>> >> criteria,
>> >> everything related displays.
>> >> One thing I tried after reading the postings here: went to the Contact
>> >> subfolder/Properties/Activities tab, Folder Groups/(selected
>> >> Journal)Modify.
>> >> When I went there, no folders were checked at all (other subfolders
>> >> had
>> >> Journal checked); I attempted to check Journal, rec'd error message
>> >> "You
>> >> Can
>> >> Only Select Folders From The Same Information Service". I then pressed
>> >> "Clear
>> >> All" and was able to check Journal box.
>> >> Went back to that contact, and Activities searched for over twelve
>> >> minutes,
>> >> with no result.
>> >> It appears that this isn't subfolder specific, since other contacts in
>> >> that
>> >> subfolder do display the info, and some contacts in other subfolders
>> >> don't
>> >> display.
>> >> Can anyone guide me? And what is the meaning of that "...Same
>> >> Information
>> >> Service" message?
>>

Yes, I'm very confused - that's why I'm here.
I read the help files as suggested, & there's no reference to "Activities"
or "Add Activity".
The closest I could come is this (a cut & paste from the Help file):
*************************************
View journal entries for a contact
Open the contact whose journal entries (journal entry: An item in the
Journal folder that acts as a shortcut to an activity that has been recorded.
You can distinguish a journal entry from other items by the clock that
appears in the lower-left corner of the icon.) you want to view.
On the Contact tab, click Activities.
In the Show box, click Journal.
*******************************************
So, this sort of solved my problem, in that if I selected "Activities/Show:
Journal", all of my Journal entries in Journal Folder appeared. But, if I
select "Show: All Items", what shows up (in this instance) is a Task in Task
folder, a Phone Call in Journal folder, and an email from Sent Items folder.
Wouldn't "Show: All Items" mean exactly that, show everything that can be
found (i.e., it's an unfiltered list)? It's rather inconvenient to go back
and forth on the drop-down for different categories.

What did you mean below by Activates?
You
> >> don't add activities. Activates the contents of a report generated by a
> >> search of existing items in your profile that are related to the Contact
> >> in
> >> question.


"Russ Valentine [MVP-Outlook]" wrote:

> I guess you are the one who is confused. What does a Journal entry have to
> do with Activities? They are not the same. For what you want to do,
> Activities replaced Journal entries. Creating a Journal entry will not add
> an activity. Read the Help files.
> --
> Russ Valentine
> [MVP-Outlook]
> "Rich S" <RichS RemoveThis @discussions.microsoft.com> wrote in message
> news:B05DDFB6-522F-499D-91F3-9496238FC8D8@microsoft.com...
> > On the Quick Access ToolBar" I've added the green button with a hazy arrow
> > in
> > it called "New Journal Entry for Contact", which I click when I want to
> > add
> > something regarding that contact (email sent, phone conversation, etc.).
> >
> > "Russ Valentine [MVP-Outlook]" wrote:
> >
> >> You are confusing us. Explain what you mean by "adding a new activity."
> >> You
> >> don't add activities. Activates the contents of a report generated by a
> >> search of existing items in your profile that are related to the Contact
> >> in
> >> question.
> >> --
> >> Russ Valentine
> >> [MVP-Outlook]
> >> "Rich S" <RichS RemoveThis @discussions.microsoft.com> wrote in message
> >> news:70008913-7020-482E-803C-8E2B46EA2315@microsoft.com...
> >> >I just noticed now, that, even on a contact that activities did display,
> >> >when
> >> > I added a new activity, it didn't appear. Backed out of the contact,
> >> > reopened, and it still didn't appear.
> >> >
> >> > "Rich S" wrote:
> >> >
> >> >> Problem with viewing activities in Contacts. I can add an activity
> >> >> just
> >> >> fine,
> >> >> but when I click on 'Activities' for that contact, I get "No results
> >> >> found",
> >> >> not even the item I just added; however, when I search the Journal
> >> >> folder,
> >> >> separately from the specific contact, but using his name as search
> >> >> criteria,
> >> >> everything related displays.
> >> >> One thing I tried after reading the postings here: went to the Contact
> >> >> subfolder/Properties/Activities tab, Folder Groups/(selected
> >> >> Journal)Modify.
> >> >> When I went there, no folders were checked at all (other subfolders
> >> >> had
> >> >> Journal checked); I attempted to check Journal, rec'd error message
> >> >> "You
> >> >> Can
> >> >> Only Select Folders From The Same Information Service". I then pressed
> >> >> "Clear
> >> >> All" and was able to check Journal box.
> >> >> Went back to that contact, and Activities searched for over twelve
> >> >> minutes,
> >> >> with no result.
> >> >> It appears that this isn't subfolder specific, since other contacts in
> >> >> that
> >> >> subfolder do display the info, and some contacts in other subfolders
> >> >> don't
> >> >> display.
> >> >> Can anyone guide me? And what is the meaning of that "...Same
> >> >> Information
> >> >> Service" message?
> >>
>

Maybe it's rather inconvenient, but that's how it works.

Regards

Judy Gleeson
MVP Outlook
Trainer and Consultant www.pragmatix.com.au
Outlook 2003 user? Read "7 settings all Outlook 2003 users should change"
on my website.

..
"Rich S" <RichS.RemoveThis@discussions.microsoft.com> wrote in message
news:C313C16D-54BC-4E86-AD10-7A3949682D85@microsoft.com...
> Yes, I'm very confused - that's why I'm here.
> I read the help files as suggested, & there's no reference to "Activities"
> or "Add Activity".
> The closest I could come is this (a cut & paste from the Help file):
> *************************************
> View journal entries for a contact
> Open the contact whose journal entries (journal entry: An item in the
> Journal folder that acts as a shortcut to an activity that has been
> recorded.
> You can distinguish a journal entry from other items by the clock that
> appears in the lower-left corner of the icon.) you want to view.
> On the Contact tab, click Activities.
> In the Show box, click Journal.
> *******************************************
> So, this sort of solved my problem, in that if I selected
> "Activities/Show:
> Journal", all of my Journal entries in Journal Folder appeared. But, if I
> select "Show: All Items", what shows up (in this instance) is a Task in
> Task
> folder, a Phone Call in Journal folder, and an email from Sent Items
> folder.
> Wouldn't "Show: All Items" mean exactly that, show everything that can be
> found (i.e., it's an unfiltered list)? It's rather inconvenient to go back
> and forth on the drop-down for different categories.
>
> What did you mean below by Activates?
> You
>> >> don't add activities. Activates the contents of a report generated by
>> >> a
>> >> search of existing items in your profile that are related to the
>> >> Contact
>> >> in
>> >> question.
>
>
> "Russ Valentine [MVP-Outlook]" wrote:
>
>> I guess you are the one who is confused. What does a Journal entry have
>> to
>> do with Activities? They are not the same. For what you want to do,
>> Activities replaced Journal entries. Creating a Journal entry will not
>> add
>> an activity. Read the Help files.
>> --
>> Russ Valentine
>> [MVP-Outlook]
>> "Rich S" <RichS.RemoveThis@discussions.microsoft.com> wrote in message
>> news:B05DDFB6-522F-499D-91F3-9496238FC8D8@microsoft.com...
>> > On the Quick Access ToolBar" I've added the green button with a hazy
>> > arrow
>> > in
>> > it called "New Journal Entry for Contact", which I click when I want to
>> > add
>> > something regarding that contact (email sent, phone conversation,
>> > etc.).
>> >
>> > "Russ Valentine [MVP-Outlook]" wrote:
>> >
>> >> You are confusing us. Explain what you mean by "adding a new
>> >> activity."
>> >> You
>> >> don't add activities. Activates the contents of a report generated by
>> >> a
>> >> search of existing items in your profile that are related to the
>> >> Contact
>> >> in
>> >> question.
>> >> --
>> >> Russ Valentine
>> >> [MVP-Outlook]
>> >> "Rich S" <RichS.RemoveThis@discussions.microsoft.com> wrote in message
>> >> news:70008913-7020-482E-803C-8E2B46EA2315@microsoft.com...
>> >> >I just noticed now, that, even on a contact that activities did
>> >> >display,
>> >> >when
>> >> > I added a new activity, it didn't appear. Backed out of the contact,
>> >> > reopened, and it still didn't appear.
>> >> >
>> >> > "Rich S" wrote:
>> >> >
>> >> >> Problem with viewing activities in Contacts. I can add an activity
>> >> >> just
>> >> >> fine,
>> >> >> but when I click on 'Activities' for that contact, I get "No
>> >> >> results
>> >> >> found",
>> >> >> not even the item I just added; however, when I search the Journal
>> >> >> folder,
>> >> >> separately from the specific contact, but using his name as search
>> >> >> criteria,
>> >> >> everything related displays.
>> >> >> One thing I tried after reading the postings here: went to the
>> >> >> Contact
>> >> >> subfolder/Properties/Activities tab, Folder Groups/(selected
>> >> >> Journal)Modify.
>> >> >> When I went there, no folders were checked at all (other subfolders
>> >> >> had
>> >> >> Journal checked); I attempted to check Journal, rec'd error message
>> >> >> "You
>> >> >> Can
>> >> >> Only Select Folders From The Same Information Service". I then
>> >> >> pressed
>> >> >> "Clear
>> >> >> All" and was able to check Journal box.
>> >> >> Went back to that contact, and Activities searched for over twelve
>> >> >> minutes,
>> >> >> with no result.
>> >> >> It appears that this isn't subfolder specific, since other contacts
>> >> >> in
>> >> >> that
>> >> >> subfolder do display the info, and some contacts in other
>> >> >> subfolders
>> >> >> don't
>> >> >> display.
>> >> >> Can anyone guide me? And what is the meaning of that "...Same
>> >> >> Information
>> >> >> Service" message?
>> >>
>>